Customer Service Representative

-You don’t mind rolling your sleeves up and doing whatever it takes to make it-

WAYPOINT

WAYPOINT is a creative production company specialized in Game Development, Marketing, Collectibles and E-commerce projects for mid-sized to AAA clients such as Mattel, Konami, Disney, Zynga, Bandai, Square Enix, Ubisoft and more.

MISSION

Do you want to be part of an exciting company focused on video game marketing and development? This one is for you. We are looking for a customer service representative to be part of the e-commerce department.

YOU

  • A passion for the game industry
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Processing orders, forms, applications, and requests
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
  • Excellent English level